All shipments that are sent by judithjules.com, are shipped with DHL or DPD and are:
- have a tracking number
- hand over only against signature
- insured against theft and accident damage

Please note that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged once only.


- Non-Personalized Pieces 2-5 business days
- Engraved and Personalized Pieces 3-7 business days
- 14k solid gold pieces are handcrafted to order can require up to 6 weeks!

DHL package 5,50 €
delivery time 1-3 business days 

DPD package 8,60 €
DHL package 13,99 €
delivery time 3-7 business days

DPD package 6,70 € 
delivery time 2-15 business days

As soon as we have shipped your order you will receive an email stating the tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.
We process and send orders during our main business hours, Monday to Friday, from 9:00 am to 6:00 pm CET and Saturday, from 9:00 to 1:00 pm CET (with the exception of German and French public holidays). 
Please note that some orders will be sent from our studio in France and therefore delivery times can be longer than usual.
If you require further assistance or if you have any questions, please contact our customer care service or email us at contact@judithjules.com.

We gladly accept exchanges (reduced items also) within 30 days of receipt free of charge. However, we can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached.
Obviously, the right of revocation (return, resize, or exchange!) is NOT applicable to personalized and engraved items.
We reserve the right to refuse multiple returns sent at different times from one order.

All purchased items can be returned free of charge – including reduced items. If you would like to cancel your purchase contract, you may choose one of the following two options:

1. Written declaration of revocation
You have 14 days after delivery to cancel your purchase contract in writing by sending us an email or a letter by post. We recommend you to use our cancellation form template. After sending us your cancellation form, please return the items within 14 days.

2. Cancellation of purchase by way of return
Your cancellation will automatically take effect if you return the items within 30 days. 
Regardless of which option you choose, please ensure that the following provisions are met:
All items must be in mint condition i.e., have not been worn, altered or washed and all tags have to be attached. All merchandise to be returned has to be sent in one package. Return shipments must be made using the original delivery service.
We can only accept returns if all of the above conditions have been met.
Please note that it may take a few days (normally between 10 and 14) for us to process your return after we have received it. After we have received the returned merchandise, we will send you an email concerning your refund.
In case the recipient is different to the one who made the purchase, the refund will be credited to the credit card holder’s account.
Refunds are made in the same currency as that of the purchase. Potential losses due to currency fluctuations will not be refunded.
In case the returned merchandise was purchased using a gift card, a new gift card will be issued.

For further information about exchanges, please see our terms & conditions.

If you require further assistance or if you have any questions, please contact our customer care service or email us at contact@judithjules.com.