EXCHANGES AND RETURNS
We gladly accept exchanges (reduced items also) within 30 days of receipt free of charge. However, we can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached.
We reserve the right to refuse multiple returns sent at different times from one order.
Please be aware that we can only exchange an item for the same item in a different size.
Unfortunately, it is not possible to exchange an item for a different one. The new size will be dispatched as soon as we have received the article that is being exchanged.
RETURNS POLICYAll purchased items can be returned free of charge – including reduced items. If you would like to cancel your purchase contract, you may choose one of the following two options:
1. Written declaration of revocation
You have 14 days after delivery to cancel your purchase contract in writing by sending us an email or a letter by post. We recommend you to use our cancellation form template. After sending us your cancellation form, please return the items within 14 days.
2. Cancellation of purchase by way of return
Your cancellation will automatically take effect if you return the items within 30 days.
Regardless of which option you choose, please ensure that the following provisions are met:
All items must be in mint condition i.e., have not been worn, altered or washed and all tags have to be attached
All merchandise to be returned has to be sent in one package
Return shipments must be made using the original delivery service.
We can only accept returns if all of the above conditions have been met.
Refunding the purchase price
Please note that it may take a few days (normally between 10 and 14) for us to process your return after we have received it. After we have received the returned merchandise, we will send you an email concerning your refund.
In case the recipient is different to the one who made the purchase, the refund will be credited to the credit card holder’s account.
Refunds are made in the same currency as that of the purchase. Potential losses due to currency fluctuations will not be refunded.
In case the returned merchandise was purchased using a gift card, a new gift card will be issued.
For further information about exchanges, please see our terms & conditions.
If you require further assistance or if you have any questions, please contact our customer care service or email us at firstname.lastname@example.org.